Shipping & Returns
At City Lights USA, customer satisfaction is our topmost priority. We make sure to provide you a quality product. But if for some reason you are not 100% satisfied, we provide an easy and hassle free process to return and get refund for the returned items. We have 30-Day Return policy. You may return most new, unopened items(no scratches or marks) within 30 days of delivery for a refund. We'll also pay the return shipping costs if the reason of return, is a result of our error (you received an incorrect or defective item, etc.). A restocking fee may apply for all returns.
For returning a product, please give us a call during business hours or email us at email@example.com with your order number and details about the product you would like to return. We will respond quickly (usually 1-2 business days) with instructions on how to return the items.
Expected Refund Time
You should expect to receive your refund within 1-3 weeks of giving your package to the return shipping service, however, in most cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 5 business days), and the time it takes your bank to process our refund request (2 to 6 business days).
We can ship to virtually any address in the United States(excludes US Territories). When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
We do not currently offer Overnight or 2 day shipment via our website. If you want an expedited delivery of an item, please give us a call during our business hours. We will do our best to help expedite your shipping.
Note: You will be charged an extra shipping cost for expedited shipping, depending on the products you order.
Presently, we do not ship outside of the United States(excludes US Territories). But you can email us at firstname.lastname@example.org or call us, to check if we can deliver to your address.